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Please use the following table to determine priority:
Priority
Response Time
Low
No required timeframe
Normal
Resolution needed by next few days
High
Resolution needed by end of day
Urgent
Resolution needed as soon as possible
Subject
Message
Please include any information that will help us resolve the ticket faster.
Your email address
Your name
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Priority
Low
Normal
High
Urgent
Please review SLAs in table above to determine priority
First and Last Name
Effective Date
Personal Email Address
Physical Location
Specify city and state, or country.
Building Access Card
Yes
No
Employee Type
Salaried Employee
Contractor (1099)
Contractor (LeverX)
Contractor (Nayaab)
Hourly
Intern
SecureFrame Scope
Optional
For contractors, indicate whether in scope out out of scope. Leave blank for employees.
In Scope Contractor
Out of Scope Contractor (does NOT have access to customer data or source code)
Team
Accounting
Dev Contractor - MO Survey
Dev Contractor - PMA
Dev Team - Denver / Jacksonville
eAccountable
MarketOnce - CX
MarketOnce - Leadership Advisory
MarketOnce - Other (HR, Legal, Contractor)
MOH Leadership
Nielsen Services (Pinecone Panel)
PE / Finance
Pregnancy & Newborn (PNMag)
ROI - Communities - Panels
ROI - Corporate
ROI - MBB Bain
ROI - MBB BCG
ROI - MBB McKinsey
ROI - Non-MBB LEK+
ROI - Non-MBB PwC+
ROI - Research Services - Smedium
ROI - Research Services - Large
ROI - Shared Services - Programming
ROI - Shared Services - Qual
ROI Rocket - Other
Role
PM, Programmer, Sales, Data Processor, etc.
Manager
Who does this person report to?
Payroll
Yes
No
Microsoft Office License Type
Full license which includes desktop and web-based apps
Basic license which includes only web-based versions of apps, and Teams
N/A - not needed or already has license
Office 365 apps include: Outlook, Word, Excel, Teams, PowerPoint, Access, One Note, One Drive and many others.
Primary Email Address
Accounts to Add
Optional
* denotes paid software and requires approval
Adobe Acrobat Pro*
Adobe Creative Cloud*
Asana
Atlassian
Azure Devops
Azure Tenant - ODirectory
Azure Tenant - OTM
Bitbucket
CAKE
Calendly*
Claude*
ClearVoice - CV Instance
ClearVoice - ROI Instance
codeit (Digital Taxonomy)*
Confluence
Copilot*
Dashlane*
Dropbox
Figma
GitHub
Great Plains / Dynamics GP
Harvest
Invoicing Tool
Jira
Kayako
MarketOnce Email Platform (typically for Panel only)
MarketOnce Identity: Bid, Survey, PMA1, PMA2
Nutshell
Octopus
Power BI*
PRC
PRC Admin
RingCentral
Rippling - Recruiter
Salesforce*
Sawtooth
Slack
Smartsheet
SonarCloud
SPSS*
TeamCity
WinCross*
Zoom
(decommissioned 10/2025) Ascribe
(decommissioned 9/2025) Decipher
(decommissioned - see MarketOnce) Bid Tool / PMA
(decommissioned) MarketOnce Close Tool
(decommissioned 9/2023) Qualtrics
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