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Please use the following table to determine priority:
Priority
Response Time
Low
No required timeframe
Normal
Resolution needed by next few days
High
Resolution needed by end of day
Urgent
Resolution needed as soon as possible
Subject
Message
Please include any information that will help us resolve the ticket faster.
Your email address
Your name
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Priority
Low
Normal
High
Urgent
Please review SLAs in table above to determine priority
First and Last Name
Effective Date
Cell Phone
Use N/A for Contractors.
Personal Email Address
Birthdate
Enter mm-dd-yy. Use N/A for Contractors.
Physical Location
Specify city and state, or country.
Building Access Card
Yes
No
Transportation
Parking Pass
Bus Pass
Other / None
Select 'Other / None' if remote.
Vehicle Make
Use N/A if parking is not needed.
Vehicle Model
Use N/A if parking is not needed.
Vehicle Color
Use N/A if parking is not needed.
License Plate #
Use N/A if parking is not needed.
Issuing State
Use N/A if parking is not needed.
Employee Type
Salaried Employee
Contractor
Hourly
Intern
Team
Accounting
Dev / MO
eAccountable
MOH Leadership
ROI Rocket
Role
PM, Programmer, Sales, Data Processor, etc.
Manager
Who does this person report to?
Payroll
Yes
No
OS / Device Type
Windows (Dell)
Mac (Apple)
Surface
N/A - not needed or already has a laptop
Mac and Surface are only available on request by a manager.
Shipping Address
Optional
Enter full mailing address if we need to ship a laptop outside the Denver office. Otherwise, leave blank.
Microsoft Office License Type
Full license which includes desktop and web-based apps
Basic license which includes only web-based versions of apps, and Teams
N/A - not needed or already has license
Office 365 apps include: Outlook, Word, Excel, Teams, PowerPoint, Access, One Note, One Drive and many others.
Primary Email Address
Additional Email Addresses
Optional
@roirocket.com
@marketonce.com
@clearvoiceresearch.com
@oceansideten.com
@eaccountable.com
@productreportcard.com
@askmom.com
Shared Mailboxes
Optional
@roirocketcorp.com
@testproducts.com
Email Distribution Groups
Optional
In addition to DenverLocal, ROI / O10 / eAcc, Parking, Current/MDM, Projects Encrypted, etc.
Accounts to Add
Optional
Adobe Acrobat Pro
Adobe Creative Cloud
Atlassian
Azure Tenant - ODirectory
Azure Tenant - OTM
Bitbucket
CAKE
ClearVoice - CV Instance
ClearVoice - ROI Instance
Confluence
Decipher
Figma
Great Plains / Dynamics GP
Harvest
Invoicing Tool
Jira
Kayako
MarketOnce Close Tool
MarketOnce Email Platform (typically for Panel only)
MarketOnce Identity: Bid, Survey, PMA1, PMA2
Octopus
PRC
PRC Admin
Salesforce
Sawtooth
Slack
SPSS
TeamCity
WinCross
Zoom
(decommissioned - see MarketOnce) Bid Tool / PMA
(decommissioned 9/2023) Qualtrics
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